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Eight out of ten consumers do not know what their rights are indescribable

arises from a nationwide survey. What you need to know to complain.

Eight out of ten consumers do not realize that rather than endure the anger have laws that defend them. They know that these rights are part of a standard that already has 15. Nor do they know that two months ago Congress passed a dozen articles of the law to resolve existing conflicts between users and companies.

After more than three years of debate, lawmakers agreed to changes that provide more tools to deal with abuse. Some of these changes are the extension of three to six months the term of security appliances and clothes, the right to take days off for a service that was contracted by phone or Internet through the same means, and the possibility of claiming a fine for damage (before going to state coffers as) up to about 5,000 pesos in the event of a defective item or service that did not comply with promised.

But despite these advances, a survey by D'Alessio Irol for Clarín indicates that 79% of consumers are not aware of the rights granted Law on Consumer Protection, 24,240, and of its amendments, 26,631. The work was done on 4,5 and 6 June on a universe of 487 people across the country via telephone and online surveys.

The experts consulted by Clarín agree that people do not know these tools because there is no greater disclosure by the State. "The law is good but fails to implement," says Paul Chamatrópulos, Guidance Center, Defense and Consumer Education (CODEC).

"Few consumers have access to the law - he adds - compared with the amount of daily abuses that exist in the market. Worse is the diagnosis on the role of government: with few exceptions, hardly the government agencies engaged in reconciling the cases they receive. "

The reform also increased ten times the upper limit of fines that the state can apply to companies that commit offenses: now $ 5,000,000, down from $ 500 thousand. But Chamatrópulos "in more than 10 years of implementing the national law applied not even half of the maximum. Only two previous record fines of $ 500 thousand.

Daniela Hacker, author of the blog noticiasdeconsumo.com, notes that with this change, consumers have the option to complain about public services in the Consumer Protection agency. "This is critical because to regulators (eg CNC , National Commission of Communications), were ineffective to give prompt response to users. "Horacio

Bersted, legal coordinator for the Union Users and Consumers says that to protect consumers, "the State must provide massive information and make a real and effective control: the information is not available and control is conspicuous by its absence. It is obvious that in these circumstances there is adequate protection. "

Congresswoman Patricia Vaca Narvaja, a former undersecretary of Consumer Affairs and one of the main promoters of the reform, said:" The Nation , provinces, municipalities and consumer organizations are responsible for the implementation of this law, which is an amazing tool for people. "

But the truth is that the Secretariat Consumer Defense for almost a year without operator . A few days ago took Maria Lucila "Pimpi" Colombo, who is leaving the presidency of the National Council of Women . "We hope to take full charge and proceed to control. Meanwhile the only real control of companies is committed excesses carried out by consumer associations," he said Bersted.

Source: Clarin Journal