A survey says that 9 out of 10 people suffered problems with service, but only 6 out of 10 made the claim accordingly.
If not all, at least almost all customers of Argentina had problems when hiring a service or purchase a product. This is reflected in a survey by D'Alessio Irol according to which 9 out of 10 respondents reported problems. However, just over half-that is, 6 out of 10 - complained to an organization or government agency. Not knowing how to do it, for fear of losing too much time, the truth is that everything was done with the sanction of the new consumer protection law is not reflected in practice.
"The People know that there are government offices of consumer protection to which they can use to make claims or for advice, "says Peter Bussetti, Deuce. Gives up the fight, when any inconvenience is that claim: it is true that not all offices to respond adequately, but there is always the possibility of giving some leadership to the claim. "
Among the main reasons why respondents prefer to bite his lip and go home with bronze, is the complexity of the process for claiming the amount of time that could sue or discomfort involved can not resolve by talking directly to someone responsible .
However, the new Consumer Defense Law, passed in March, aims to streamline various mechanisms of claim and exercise of rights. Daniela Hacker, author of the blog www.noticiasdeconsumo.com, gives an example: "The new law states that you can terminate a service by the same means that were hired. If hired over the phone, I can give you as low as 72 hours must send proof of low order. " Despite this, a cause of unease is the failure to terminate a service. Do not know how.
The survey reveals that 8 out of 10 respondents are unaware of the law that expanded and improved the old rule, which extended the term of guarantees of fixed assets of three six months, which enables to seek monetary damages of up to 5,000 pesos for a defective product or service, to report the ill treatment and shall guarantee the free of any claims process.
"I do not know the new law or old. The user rights are not incorporated in the curricula in schools and is a matter that should be treated since the constitution was passed in '94, "says Bussetti. Hacker reinforces: "There is still no official policy at national level to disseminate those rights and advertising is not used for this purpose. For many months, the post of Undersecretary of Consumer Affairs was vacant and only two weeks ago Lucila assumed "Pimpi" Colombo. Hopefully one of the objectives is the dissemination role. "
For Susana Andrada, the Center for Consumer Education, another problem is that employees of businesses unaware of the rules to be respected. Experienced it firsthand: she approached a local to return a pair of shoes he had bought three days before and the clerk refused to accept the return and refund the money, as the law states. Obviously, Andrada exercised his role as an educator, gave a brief lesson to the seller but failed more than "I'm not aware of anything."
"There is no intentionality of the companies inform their employees or managers of premises. If they do not concentrate the law, it is very difficult to meet. In principle should act the same chambers of commerce and companies in staff training. If the law is not known, is a dead letter, "he says.
But sometimes, knowing the law is not enough. The advertising and marketing resources are much faster than legislation. Hence the ranking of disappointment among consumers as lead those calls that are received at any time at home which offers all kinds of services or text messages with promotions. Paradoxically, often from the same companies that do not solve problems of its users but have no problem attacking a Saturday at 8 am, telephone, cable channels, prepaid, banks, credit cards.
While it is a global phenomenon, in an episode of the hit series Ally Mc Beal lawyers, one of the characters makes them Judgement, and you win, to make telephone calls this type of promotion that disturbs the peace-home In Argentina there is no rule that allows combat unwanted calls. Although ever talked about doing a record for those people found they did not want to receive advertising via phone line or cell phone, seemed impractical record and came to nothing.
"Strictly speaking, you should complain to the regulator, the National Communications Commission (NCC), but we all know that does not regulate anything. Is that there is still no regulatory framework for these cases, nor is there for mobile telephony or internet or cable TV: the state is behind both in terms of legislation and in relation to the rights of this kind, "says Busetti and concludes:" If the authorities understand that respect for the rights of consumers is an improvement in the distribution of wealth, because the consumer does not lose money, and quality of life would give much more to this type of issues. But I still do not understand. "
Source: CriticaDigital.com.ar
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