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devotes a full day a week to allegations against Arnet / Telecom



Missions major complaints as far as quantity received by the Consumer Protection Division in Missions are focused on Internet and telephony services. In this context is that since this division has long been engaged all day on Mondays to cater exclusively to the poor service complaints filed by users of the borrower Arnet / Telecom dispute headed for good lists of records open in their areas. Fabian

Nucci, director of Consumer Affairs of the Secretariat of Internal Trade told Mission Satellite Radio One that the "cell phone is the category with the highest number of complaints in which many are in poor service and others for wrong billing ".

"But Internet is a service that has more problems as complaints of the people," said Nucci.

"We spend an exclusive day of work, on Monday, with complaints against the same company Arnet / Telecom," said the official. (Antenna Misiones)

Source: OberaOnline.com.ar

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Posted: 21/07/2008 Subject: Political FOR THE BENEFIT OF CONSUMER Ingar A book "Consumer Protection Act"

FOR THE BENEFIT OF CONSUMERS

On Tuesday, July 22, at 18, the deputy Buenos Aires, Gerardo Ingar (PRO), the Legislature held a meeting where he presented the book "Defense Law Consumer "of the authors, Dr. Javier Hernán Wajntraub and Dr. Jorge Mosset Iturraspe.

Montevideo in the lounge of the city legislature, Congressman Gerardo Ingar the PRO held on Tuesday 22 July, from 18, an act which will present the book by Dr. Javier Hernán Wajntraub and Dr. Jorge Mosset Iturraspe, entitled "Consumer Protection Act." The book describes

says and analyzes the new Consumer Protection Act and users (24,240 to 26,361 law reform). The purpose of this book is to show the public the scope of the Act and its usefulness in the daily lives of residents in Buenos Aires.

addition, authorities will come to meet consumer associations, representatives of the Judiciary and Executive CABA, and national legislators and local level.

Source: NoticiasUrbanas.com.ar

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medical firms prepaid fee up to 11%



already begun to announce the increase to its affiliates. They argue that no other option given the rising costs of salaries and supplies. Before year's end there will be another increase.
prepaid medicine companies began sending the "dreaded" letters to their members, in which cash advances that will increase the share between 9 and 11 percent between August and September.

The increase is similar to that already reported in community hospitals, like the British, German or Italian, and like those, the prepaid argue that they have no other way to alleviate the continued increases in wage costs and inputs.

Reporting companies must come up with one month in advance, according to current regulations, which is why they have not sent prepaid cards are rushing to do so.

In January, prepaid and 24% had increased their fees, as well as a way to offset cost hikes last year.

By November there will be a further increase, to govern only since December, and between both settings share will have increased from 20 to 25 percent.

course, that updates are not exclusively related to the increase of inputs, but with the reopening of the union's joint health in all areas of their collective agreement.

workers try to seal a 15% wage increase from August and another 10% from December, according to a report today Morning Buenos Aires.

Today, private practice, serving nearly 4 million people, of whom 70% are the service through its employees, in so-called corporate plans.

Source: InfoBae.com

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Consumer Protection may fine violators shops

CURRENT
Users can be defended and complain to the municipal office.

From the coming days, Corrientes may use the Municipal Bureau of Consumer Protection that can defend with the recent approval by the City Council Ordinance which regulates the administrative procedure for rights consumer and user. It is created in the area of \u200b\u200bthe Government Secretariat.

Just as well, but in the field of Justice Offenses, Municipal Court to create the Consumer Defense and Protection of User.

According to the ordinance passed, penalties for violators will retail from $ 100 to $ 500,000, forfeiture of goods, closure and loss of trade concessions.
The procedure for inspecting, testing and prosecution of violations of the Consumer Protection Act 24,240 may be initiated as provided in the ordinance, on its own initiative or on complaints from consumers and users individually or collectively.

regard to the initiation of the record challenge, the same can be formalized in writing or verbally, leaving due record in the latter case. In both of them, and attach the evidence and will record data real identity and address of the complainant.

If finding of infringement shall intimate the offender to pay the amount and credit your payment within ten business days, having to prove the deposit by respective ballots, without which no credit shall be canceled. Moreover, the law states that non-payment shall make the payment required by tax foreclosure by enforced.

As if the conviction is the confiscation of the goods and / or the proceeds of the offense, the City will cash in on record.

should be noted that the ordinance states in his chapter on sanctions, that they be applied independently or together, depending on the circumstances of each case.
In this regard, stresses that impose administrative sanctions to counter-charged that advertising information incurred by deceptive or abusive practices in violation of national rules and the Ordinance.

Therefore, consumers who are deceived in Corrientes the purchase or acquisition of products they deliver are damaged, for example, may, in absence of any solution to their demands on trade, the corresponding report in the office soon to be created at the municipal level.

As stated, the amounts of the fines are designed to support the demanding compliance costs and promoting consumer education.

entity functions

The role of the Municipal Bureau of Consumer Protection and protection to the User will provide advice and evaluate consultations, provide information, counseling and consumer education; checks on products and services, receive complaints and receives the appropriate disclaimers, encourage and advise the creation of protective legislation in the area of \u200b\u200bmunicipal jurisdiction.

addition, we shall work with provincial and municipal governments in information campaigns, outreach and consumer education. As well as assist the Municipal Court as required.

Source: SietePuntasDigital.com

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RODÓ HIPER: PENALTY FOR MISLEADING ADVERTISING IN SAN ISIDRO

Bosan signature SA (Hiper Rodo) received a fine of 5 thousand dollars in the Muncipal Office (OMIC) from San Isidro by Dr. Vázquez Pol

The reason was the complaint from a woman who saw an advertisement in the Clarin Dirie 11.08.2007, which was offered a $ 219 Phillips DVD. But when when he went to the branch of Unicenter, the seller said it was not Phillips but inferior brand of "Maxcanavox."

was felt that there was infringement of Articles 4 (duty of objective, truthful, comprehensive, effective and sufficient), Article 7 (compliance with the bid made to potential customers indeterminate) and Article 8 (the factors stated in the advertising force the bidder and are included in the contract with the consumer).

There was no agreement between the company and the complainant at the hearing conciliatory, began as a record and finally ended Hiper Rodo sanctioned (with the possibility of appeal for review). OMIC
San Isidro

Responsible: Dr. Martin Vazquez Pol
Phone: 4575-4006
Address: 89 Martin and Omar

Source: NoticiasDeConsumo.com

Does Sugar Affect Your Menstrual Cycle

Consumer Protection, the City opened three new centers

There may seek advice, make complaints and hearings process conciliation. Work in the Management and Participation Centers.

The Department of Defense and Consumer Protection of the city of Buenos Aires opened three new centers in neighborhoods San Nicolás, Villa Lugano and Palermo.

They work in Management and Participation Center (CGP) 1, 8 and 14, and where citizens can seek advice, make complaints and arrange conciliation hearings.

These openings are made under the consumer protection plan, which provides for this year to open three other centers.

"We had targeted 50% increase in infrastructure designed to meet claims, featuring six new offices in the City CGP.

already three and by the end of the year we will incorporate the three remaining" highlighted the agency's director Buenos Aires, Ramiro Masjuan.

Moreover, the Consumer Protection Directorate Porteño distribute 50 000 copies of a booklet with the laws that protect citizens in their role as consumers.

People who want to have a consultation toll free 0800-999-2727 to work every day of the year in extended hours of 8 to 23.

From the website www.buenosaires.gov.ar / user can initiate a proceeding of the complaint, down laws and submit queries.

Source: InfoBaeProfesional.com

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Consumer Advocate will have more power to time to act

The new standard gives you the power of police to protect the rights consumer.

"has been raised to give the provinces the power of the police power to consumer protection, told the Citizen, Consumer Defense Undersecretary's Office, Maria Lucila Colombo.

The official attended the training session on the new points raised by the Law Reform Consumer 24,240, enacted in March this year.

The workshop was held yesterday at the Faculty of Engineering of the Universidad Nacional de Cuyo and was dedicated to law enforcement bodies of the Directorate of Inspection and Control, Consumer Advocate and representatives of the areas belonging body working in different municipalities.

"Reforming the law has some interesting chapters 24,240 that require us to be prepared for government work," said Colombo.

reform of this law leads to control authorities in each province covering most aspects, depending on the rights of consumers and to strengthen controls.

"Therefore, each province has a responsibility to improve, enhance and strengthen their own schemes. In fact, Mendoza has made a very important job, "said a national official.

The idea that emerges from this work together with all the consumer protection agency, is that since these sites to identify where price abuses and publish for the information reaches the hands of consumers. "With this we will be watching wage workers," said Colombo. Failure

agreements
price agreements are made at the national level generally do not reach the shelves of shops in Mendoza.

response, Colombo recommended to report the violation of these treaties. "The agreements must be honored. When companies make these agreements is that they are going with 'bankrupt' is that rationality is standing between you earn a competitive exchange rate and other points, "said the secretary.

Source: CiudadanoDiario.com.ar

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Prevent the entry of Spain's Telefónica Telecom Argentina

A note from the Ministry of Communications requested to Italian businessmen to maintain the current state share of Telecom Argentina and will not change without permission

The government began concerned about the situation between Telecom and Telefonica shares, and recalled that without their permission is impossible to make changes in the telecommunications company, as stated in footnote 1004-1008 signed on Thursday of the week pass.

Secretary for Communication, Lisandro Salas went to the authorities of Telecom Italia to let them know that the Argentine government is analyzing in detail the impact on the sector's income Telefónica of Spain to the market. In fact, it also would prevent Telecom Italia to exercise the call option it has on the actions that are currently held by the Group Werthein.

The Secretariat argued the measure in the report of the seer, who was appointed by the judge hearing the case, noting that the performance of Telecom Argentina has not been affected by the alleged problem between shareholders.

The note is eight pages and in it there is a specific request to the Italians to refrain from entering into any contract involving an increase in its direct or indirect shareholding in Sofora Telecommunications (the parent company of Telecom Argentina).

may not assign contracts involving Sofora shares in favor of another, and "should refrain from signing contracts that aim to restrict competition or market access for Argentine telecommunications and / or constitute an abuse of dominant position, "concludes the text of the standard. Alert


Given the monopoly Telecom Italia's shareholding in the subsidiary in Argentina and Telefónica acquired the portion of Spain, which lets you take the most important company, originated a claim both the local shareholders of Telecom Argentina and civic associations and other telecommunications providers with a presence in the country, who warned of the possibility of a private monopoly.

telecommunications specialist Henoch Aguiar had warned days earlier that the Government "is a time to prevent a concentration of death may hurt future competition in Argentina."

The specialist said that, of the merger of Telefonica of Spain and Telecom Argentina, would be "the largest concentration business has ever known, because both companies control 95% of fixed telephony, 70% of mobile phones and broadband, "in Argentina.

The professor at the UBA and former communications secretary also highlighted that the unification of both companies in Argentina, stage left as "an open-air media conglomerate headed by Channel 11" or its current name, Telefe.

"It is very worrying" situation, because it would "consolidate a monopoly which we will regret later, "finalized.

Source: Professional InfoBae

Quadriderm Nf Espanol

Webclaims: to complain more

Now Consumers can claim online. How companies react and how to reach the user.

For businesses, the view of a client may be a blessing or a fatality. According to a Nielsen report, 78% of consumers said that the most effective advertising is the recommendation of the consumers. Previously, this power was controlled by one or two alternatives: pay thousands of dollars to have a famous use and advise the product and left available to anonymous users a book of complaints, either neat, well kept, where they accumulate critical . Then it was a matter of praying that the "word of mouth" is not disseminate more Beyond the district or group of friends. But now the claim or became 2.0 recommendation. EXPLOIT THE WEB

. Exploiting the specific sites for complaints, user blogs angry criticism in the Wall on Facebook or MySpace. And companies began to observe them. A trend that is generated posts monitoring agencies, employees who participate in the forums giving solutions and marketing analysts 24 hours a day surfing the web.

CUSTOMERS POWERFUL. Two years ago, as a kind of prediction, appeared OjoconOkko blog created by a client (previously) anonymous bought some knives in the local furniture and oriental objects Okko. The knives posted not lasted a month and trying to change not accept his return. Within hours, the blog received dozens of comments that soon became more than a hundred. To the surprise of the company, if someone introduced Google the word "Okko", appeared the local page of the blog followed claims. "The same thing happened to me!", "I will spread the word about this in the forum", "I will copy the complaint on my blog!", "I was about to buy something there, but this blog that starts right after local page warned me not to buy. Please advise, "read on responses that were multiplied in other areas of the site with a viral speed. Someone said something about a baby clothing store, another decided to do the same for purchases and the wave Garbarino was carried away by the current.

A year later, Guillermo Schulmeier SinSerif blogged about the failure of shoes he bought at Bensimon and will not accept the return. A week later, he posted we surprised, "without having communicated by any means with the company, I received a message in my email box with the subject 'BENSIMON'. In the message, expressing their concern about my problem with the shoes and I suggested who to contact to fix the problem. " According to his testimony, a few days, he was given a credit note for the amount of shoes.

"is that more and more companies are aware of what users and bloggers say about them. These sites are a big focus group with thousands of participants "said Daniela Hacker, who Noticiasdeconsumo website receives hundreds of inquiries. This new method is called webclaim. "Webclaims is a new concept that defines the practice of claiming, demanding and claiming in blogs, forums, YouTube and social networking," said Hacker.

"I spent a lot of times I posted something on my blog and contacted me. The other day Movistar and Claro started going to get the Iphone and they called me to tell Personnel so they were going to bring, "he said Leandro Zanoni decided to pull the reins and found Tercerclick.com, an agency survey and monitoring of these communities 2.0. "In addition to the comments, one can now take pictures of the object or see it running on YouTube. All this changes parameters of advertising. Enterprises are beginning to be vigilant and act accordingly. From that can target marketing campaigns or product change things. "

Tercerclick.com is one of the forerunners in the country engaged in monitoring what is said of the company on the web. "This year we grew 300% compared to last year. Imagine that a blog can have 15,000 visitors a day, three times to a magazine. "

OUT. In the United States and Europe, companies such as Coca Cola, McDonald's, Adidas and the phone heavyweights squeeze these spaces and do not underestimate the webclaims. "But in Argentina it is only beginning, many companies still do not know this." In TercerClick page, slogans are not minor highlighting: Nike, Motorola, Arnet and MTV.

Dereclamos , Speedyapesta, Telefórrica, Viajarcomoelorto, Comovacas, Psicofxp are some of the many sites devoted to webclaims. Dereclamos has its own top ten companies and top five complaints. Many of them are consulted by the media and some companies are hesitant to participate. "Obviously, companies are interested to know what they say about them. Several are available to affected users, apologize and resolve, "said Hacker. Movistar post in Dereclamos.com . Under some of the complaints, an employee is presented and provides a possible solution or a person who to contact.
webclaims
Although no legal weight, its importance gives them both the consumer and the company with a power that gradually begins to measure its scope.

Source: CriticaDigital.com.ar