So far, when a consumer was dissatisfied, it is called conciliation and, failing agreement, the company paid a fine going into the coffers of the City. Now, the money will go to the victims. The compensation could be up to 5,300 pesos
Legislature of Buenos Aires approved a law that allows consumers dissatisfied with a product or a service not received not only can make a complaint to the Consumer Protection, but also claim a financial compensation for the inconvenience. Anyway, have yet to adopt the Executive, which is supposed to happen in the coming days.
far, if a consumer did not receive your product or service, it was a complaint and Consumer Protection Buenos Aires trying to reach an agreement between parties called for conciliation. If no settlement is reached, la empresa debía pagar una multa que se destinaba al Gobierno y el damnificado no obtenía ningún beneficio, a no ser que iniciara un juicio por daños y perjuicios.
Sin embargo, con esta ley, impulsada por Ivana Centanaro (del kirchnerismo) y por Gerardo Ingaramo (del macrismo), se verán beneficiados, sobre todo, aquellas personas que realizaron la denuncia por cuestiones menores. Así, se buscará compensar el tiempo que se perdió y los gastos ocasionados, y reembolsar el dinero en caso de haber puesto una seña que no haya sido devuelta.
En total, se podrá reclamar hasta el equivalente a cinco canastas básicas, lo que en el presente equivale a 5.300 pesos.
Ante qué circumstances can be reported
The complaint can be made when the individual is affected by a private company, but with respect to the companies providing public services can only make a claim on contractual issues (such as failure to date to install a connection electricity), but not by technical issues (such as low voltage in an apartment). In the latter case, we must continue the claim with the appropriate agency.
How is the process
The victim must be submitted in any of the Management and Participation Center City and directed sector of Consumer Protection. There should give their personal data, explain what the facts alleged, attach proof of purchase or service failed and requested clarification compensation for direct damage to a specific amount that can be justified.
Once the process, the direction of the Consumer Protection Law call to reconciliation and decide whether the order is fair or not, and even whether to compensate although he has not asked for the victim.
Source: Infobae.com
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